In this episode of “Marketing in the Now,” Nowspeed CEO Dave Reske interviews Tim Hamelen, CMO of iDesign, about shifting marketing strategies from traditional lead generation to a focus on customer lifetime value (LTV). Hamelen critiques the outdated “spray and pray” model, explaining how prioritizing low cost-per-lead often attracts unqualified customers who increase downstream costs and damage brand perception. He advocates for precision marketing, which involves analyzing ideal customer traits, micro-targeting audiences with integrated campaigns across multiple channels, and fostering a “symbiotic relationship” between front-end marketing and back-end performance data. Tim emphasizes that this transition to an LTV-focused model requires cultural transformation and alignment across marketing, sales, operations, and customer service, urging marketers to optimize for value rather than volume.